It happens. Life gets busy, phones are on silent, emails get lost, or you’re simply unavailable when a showing request comes in. Missing a request is not a problem and it does not hurt your listing.
Here’s what to do.
First, check your notifications
Showing requests are sent by text message and email, and they’re also saved in your Beycome dashboard. If your MLS supports ShowingTime, you can review missed requests directly in your ShowingTime account. Start by checking these places to see the request details.
Second, respond as soon as you can
Once you notice the missed request, reply right away and briefly apologize for the delay or mistake. You can confirm a new time, suggest another slot, or ask the agent or buyer to reschedule. A quick, polite response helps keep the conversation moving and shows you’re engaged.
Third, don’t stress about losing the buyer
Missing a single request doesn’t mean the buyer is gone. Agents and buyers expect occasional delays, especially when working directly with owners. What matters is following up and offering availability.
Fourth, keep your availability updated
If you’re using ShowingTime, make sure your availability is accurate. Blocking times you’re unavailable and opening realistic windows helps avoid missed requests. If you’re not using ShowingTime, regularly checking texts and emails while your listing is active makes a big difference.
Fifth, ask Artur, our AI assistant, if you need help
If you’re unsure who reached out or how to respond, just ask. Artur can help you identify the request, reconnect you with the agent or buyer, and make sure nothing falls through the cracks.
Bottom line
Missing a showing request isn’t a setback. Follow up, propose a new time, and keep moving forward. You stay in control of the process, at your own pace.